Privacy Policy & Terms of Use

Your privacy is important to us and we are committed to protecting your personal information. In this policy and our terms we are letting you know about the ways we collect and use your information and applicable usage rights so you can make an informed choices.


We at Hands-On Implant Institute (HOII) respect your privacy and want you to understand how we collect, use, and share data about you.

This Privacy Policy applies when you visit or use the HOII website. By using the HOII website, you agree to the terms of this Privacy Policy. You shouldn’t use the website if you don’t agree with this Privacy Policy or any other agreement that governs your use of the our services.

Data We Collect
We collect certain data from you directly, like information you enter yourself and data about your participation in courses. We also collect some data automatically, like information about your device and what parts of our website you interact with or spend time using.

Data You Provide to Us
We may collect different data from or about you depending on how you use the website. Below are some examples to help you better understand the data we collect.

When an account is set up and you use the services, including through a third-party platform, we collect any data you provide directly, including:

Payment Data
If you make purchases (such as registering for a course), we collect certain data about your purchase as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address and zip code. For security, HOII does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Account Data
In order to use certain member features you need a user account. When your account is set up, or you create or update your account, we collect and store the data you provide, like your email address, password, gender, and date of birth, and assign you a unique identifying number.

Profile Data
You can also choose to provide profile information like a photo, headline, website link, social media profiles, or other data. Your Profile Data may be viewable by other members.

Shared Content
Parts of the member services let you interact with other users or share content with other members, including asking or answering questions and sending messages to students or instructors. Such shared content may be viewable by other members depending on where it is posted.

Course Data
When you enroll in and take courses, we collect certain data including which courses, assignments and quizzes you’ve started and completed; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements.

Communications and Support
If you contact us for support or to report a problem or concern (regardless of whether you have an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (such as Google Analytics). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is securely stored by us and associated with your account.

Analytics Data
We use third-party browser and mobile analytics service Google Analytics. This service uses Data Collection Tools to help us analyze your use of the services, including information like how often you visit, usage and performance data. We use this data to improve the services, better understand how the services perform on different devices and provide information that may be of interest to you.

What We Use Your Data For
We use your data to do things like provide our services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our services and analyze how people use our services.

We use the data we collect to:

  • Provide and administer the services, including to display customized content and facilitate communication with other users
  • Process your requests and orders for courses, products, specific services, information or features
  • Communicate with you about your account
  • Sending you administrative messages and information, including messages from instructors and teaching assistants, notifications about changes to our services, and updates to our agreements
  • Sending you information about your progress in courses, new services, new features, promotions, newsletters and other available courses (which you can opt out of at any time)
  • Manage your account preferences
  • Facilitate the website technical functioning, including troubleshooting and resolving issues, securing the services and preventing fraud and abuse
  • Solicit feedback from members
  • Improve our services and develop new products, services and features
  • Analyze trends and traffic, track purchases and track usage data

Who We Share Your Data With
We may share certain data about you with instructors, other students and companies performing services for us such as Google Analytics.

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

With Your Instructors: We share data that we have about you with instructors or teaching assistants for courses you enroll in or request information about, so they can improve their courses for you and other students. This data may include things like your name, email, city and your activities with HOII. If we collect additional data about you (like age or gender), we may share that too.

With Other Students and Instructors: Depending on your settings, your shared content and profile data may be viewable in the members area, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be viewable by other members depending on your settings.

With Service Providers: We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

With Your Permission: With your consent, we may share data to third parties outside the scope of this Privacy Policy.

Security of Your Data
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.

HOII takes appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that the data we collect through the website will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact us via email with any concerns.

Your Rights
You have certain rights around the use of your data, including the ability to opt out. You can update or terminate your account from within our members area, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain features of the services.

To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the services, including administrative confirmations, order confirmations, important updates about the services, and notices about our policies.

To opt out of allowing Google Analytics to use your data for analytics, see the Google Analytics Opt-out Browser Add-on. If you have any questions about your data, our use of it or your rights, contact us via email.

Accessing, Updating, and Deleting Your Personal Data
You can access and update your personal data that HOII collects and maintains as follows:

  • To update data you provide directly or to delete your account, log into your account and update/delete your account at any time
  • If you have any issues updating or terminating your account, contact us via email
  • Please note: even after your account is terminated, some or all of your data may still be visible to other members, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

Modifications to This Privacy Policy
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the website, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, if you continue to use the services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

Hands-On Implant Institute
4435 First Street #129
Livermore, CA 94551
Phone: 925-683-0817
Fax: 925-447-4074


Hands-On Implant Institute (HOII) has a mission to provide professional development through learning. We enable anyone anywhere to enroll in these educational courses to learn. We need rules to keep our platform and services safe for you, for us and for our student and instructor community. These Terms apply to all your activities on the HOII website and on location for courses.

We also provide details regarding our collecting and processing of personal data of our students and members in our Privacy Policy.

If you live in the United States or Canada, by agreeing to these Terms, you agree to resolve disputes with HOII through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed under Dispute Resolution below.

You do not need an account to purchase and enroll in a HOII course. You do need an account for all activities in our members area. Keep your password somewhere safe, because you’re responsible for all activity associated with your account.

When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account without their permission. If you contact us to request access to an account, we will not grant you such access unless you can provide us the login credential information for that account. In the event of the death of a user, the account of that user will be closed.

You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our support team. We may request some information from you to confirm that you are indeed the owner of your account.
You can terminate your account at any time by emailing us.

Course Enrollment
When you enroll in a course, you get a reserved seat. Don’t try to transfer or resell courses in any way.

Membership Enrollment
When you enroll in a membership, HOII grants you a limited, non-exclusive, non-transferable license to the member area and its privileged content and ability to communicate with other members and instructors. Don’t try to transfer or resell your membership in any way.

You may not reproduce, redistribute, transmit, sell, share or otherwise transfer any material unless we give you explicit permission to do so in a written agreement signed by a HOII authorized representative.

Payments, Credits and Refunds
When you make a payment, you agree to use a valid payment method. If you are not able to make a course you paid for, HOII offers a credit for a comparable course at a future date. If you are not happy with your membership, NSA offers a 30-day refund.

The prices of courses may change without notice. We regularly run promotions for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available to members only.

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card for those fees. HOII works with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure. Check out our Privacy Policy for more details.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to not allow access to any course for which we have not received adequate payments.

Refunds and Credits
If you are not able to make a course you paid for, you can request a credit for a comparable course at a future date. If the membership you purchased is not what you were expecting, you can request, within 30 days of your purchase, that HOII credit/refund your account.

We reserve the right to apply a credit or a refund, at our discretion, depending on capabilities of our payment processing partners or the platform from which you purchased.

To request a credit or refund, please contact us via email.

At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the services. If we ban your account or disable your access to the members area due to your violation of these Terms, you will not be eligible to receive any credit or refund.

HOII’s Rights to Content You Post
The content you post remains yours. When you post comments, questions, reviews and when you submit to us ideas and suggestions, you allow HOII to reuse and share it with other members but you do not lose any ownership rights you may have over your content.

Using HOII at Your Own Risk
When you interact directly with another member or an instructor, you must be careful about the types of personal information that you share. We cannot control what members do with the information they obtain from other users in the members area. You should not share your email or other personal information about you for your safety.
When you use our services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

Hands-On Implant Institute
4435 First Street #129
Livermore, CA 94551
Phone: 925-683-0817
Fax: 925-447-4074